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FAQ Page

1. Do any of the products you stock test on animals?

We love animals so absolutely NOT.

2. How do you ensure your products are eco-friendly and ethically made?

We select the brands we work with very carefully and we only work with brands that are eco-friendly and ethically produce their products. We ensure that all of the brands we work with are inline with our values here at OKO and we would never offer you any products that aren’t in line with our values.

3. How does delivery work?

Please allow 3-5 working days for your order to arrive once dispatched. We have a standard UK cost of £3.99.

4. Do you ship internationally?

We do indeed! Deliveries to Ireland are at a flat rate of £7.99 and we also ship across Europe for £9.99

5. Are my payment details safe and secure?

They certainly are! We use a platform called Stripe to process your payments, this payment platform is very safe and secure and of course all details are in accordance to GDPR.

6. What do I do if I want to return my product?

Our apologies but at this moment in time we are not accepting returns however if you are unhappy in any way with your purchase please do get in touch with us via email okomarketplace@gmail.com or via any of our social media platforms @okomarketplace

We will do all we can to make sure you are satisfied and a returning customer to OKO.